Privacy Policy
Effective Date: June 7, 2025
Last Updated: April 10, 2026
Borderline Bikes ("we," "our," or "us") values your privacy and is committed to protecting the personal information you provide when using our website and services. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, schedule bicycle services, contact us, or opt in to receive SMS communications.
By using our website or services, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following types of information:
-
Personal Information
- Full name
- Email address
- Phone number
- Service address
- Appointment details
- Any information you voluntarily provide through our website, contact forms, email, or phone.
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Mobile Information
- Mobile phone number provided for SMS communications.
- Your messaging preferences and consent records.
-
Website Usage Data
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on our website
- Referral source and general website analytics.
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Cookies & Tracking Technologies
- We may use cookies and similar technologies to improve website performance, analyze visitor behavior, and enhance your browsing experience.
How We Use Your Information
We use the information we collect to:
- Schedule and provide mobile bicycle repair and maintenance services.
- Respond to customer inquiries and support requests.
- Confirm, update, or remind you about appointments.
- Send SMS messages that you have opted in to receive.
- Improve our website, customer experience, and services.
- Maintain business records and comply with applicable legal obligations.
- Protect against fraud or unauthorized activity.
Text Messaging Compliance
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties except aggregators and providers of text messaging services necessary to deliver SMS communications.
How We Share Your Information
Borderline Bikes does not sell, rent, or trade your personal information to third parties for marketing purposes.
We may share your information only when necessary with trusted service providers that assist in operating our business, including:
- Appointment scheduling platforms
- Payment processing providers
- Customer support providers
- Website hosting services
- SMS delivery providers
These service providers may access your information solely to perform services on our behalf and are required to protect your information.
All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties except aggregators and providers of text messaging services.
Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
Although we strive to protect your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
Your Privacy Choices
You may request to:
- Access your personal information.
- Correct inaccurate information.
- Update your contact details.
- Request deletion of your personal information where permitted by law.
- Opt out of future communications.
To stop receiving SMS messages, simply reply STOP to any text message you receive from us.
For assistance, reply HELP or contact us directly using the information provided below.
SMS Communications & Consent
By providing your mobile phone number and opting in, you expressly consent to receive automated and non-automated SMS messages from Borderline Bikes regarding:
- Appointment confirmations
- Appointment reminders
- Technician arrival notifications
- Service updates
- Customer support communications
- Follow-up service requests
- Promotional offers and seasonal maintenance reminders (where applicable)
Message Frequency: Message frequency may vary depending on your interactions with our business.
Message & Data Rates: Standard message and data rates may apply based on your mobile carrier.
Opt-Out: You may opt out at any time by replying STOP to any message.
Help: Reply HELP for assistance.
Consent Not Required: Your consent to receive SMS messages is not a condition of purchasing any products or services from Borderline Bikes.
Children's Privacy
Our website and services are intended for individuals who are at least 18 years of age or the age of legal majority in their jurisdiction.
We do not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will promptly delete it.
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or service offerings.
Any revisions will be posted on this page with an updated Last Updated date. Continued use of our website after changes become effective constitutes acceptance of the revised Privacy Policy.
Contact Us
If you have any questions regarding this Privacy Policy or our privacy practices, please contact us:
Borderline Bikes
Email: info@borderlinebikes.com
Phone: (973) 798-8677
Website: https://borderlinebikes.com
